Frequently Asked Questions

What is an itch anyway?: Scientists believe that itching is actually a form of pain transmitted by nerve fibers called cutaneous sensory neurons that are similar to those nerves that transmit pain. Therefore, the same stimulus that causes pain can cause an itch -- if it is experienced in a milder form. Anyone who has ever itched (and everyone has) knows that it feels like a tickle, but it can be quite an unpleasant and annoying tickle, if it persists. Itching can also be "in your head". Sometimes just the thought of the word "itch" or the sight of someone else scratching can actually make a person itch. Itching may also be a nervous habit in some people.
What's wrong with scratching an itch?: Scratching an itch only leads to more itching and more scratching and possibly, an infection. People who experience itching, whether from dry weather, poison ivy or insect bites, should apply over-the-counter (OTC) topical remedies such as Lanacane® that effectively treat the particular type of itch they have. If these remedies don't work, or if the itching lasts for more than a week, or becomes quite severe, it is best to contact a physician. Intense, severe itching can be the symptom of a more serious ailment, such as kidney disease, diabetes, hypothyroidism or AIDS.
Does scratching an itch really feel good?: Scratching an itch provides only temporary relief, and, unfortunately, only leads to more itching. This is called the "itch-scratch cycle", which only makes matters worse. Some scientists believe that scratching actually helps the body release pain-relieving endorphins, but this has not been proven and scratching only provides temporary relief. Scratching may indeed scrape off a layer of skin, but this does not make the itch disappear and it can lead to more serious infections.
Are all itches basically the same? And is there one ideal treatment?: Itches are all different. The cause of the itch is important in determining treatment. For example, surface itching can be calmed by applying a topical anesthetic, such as benzocaine, which is found in products such as Lanacane® Cream. This will help numb the itch immediately, allowing the skin to heal by eliminating the need to scratch again.
If I scratch poison ivy will it spread?: Unless the resin from the poison ivy plant (Urushiol) is still present on the skin, scratching the infected area will not spread it. The fluid inside the blisters that develop during an outbreak of poison ivy does not contain allergens. As long as the skin is washed in warm water and soap for about 20 minutes, there should be no resin left on the skin. Scratching is not recommended, though, because it can pop blisters, leaving the skin open to secondary infections.
Is the summertime itchier than the winter?: Although people in warm climates experience more bug bites and bee stings, fall and winter weather can result in dry skin that cracks and itches. The skin can lose its moisture and become red, scaly, irritated and itchy due to the low humidity outdoors and the dry air of heated homes. Moisturizing the skin regularly and applying a topical itch remedy can calm the itch.
If I've never had poison ivy, am I immune?: If you haven't had poison ivy by the time you are an adult, it is pure luck, not immunity. You may have even come in contact with the resin of the plant once, but the first-time contact only sensitizes you to the plant, rather than causing an outbreak. The next time you come in contact with the plant will prove just how immune or sensitive you are. Keep in mind, 90 percent of the U.S. population is sensitive to plants like poison ivy.
What's the best way to treat an insect bite? With ice?: Applying an ice pack will help reduce any swelling, and in turn, may reduce the itch temporarily. A topical anesthetic such as Lanacane®, can help stop the itch longer term. Remember, don't scratch -- it only leads to more itching and can end up in an infection.
What causes athlete's foot itching?: Athlete's foot, the itchy, cracked skin usually found between the toes, is caused by mold-like fungi called dermatophytes, which grows in warm, damp, enclosed spaces. Athletic shoes and sweaty socks provide an ideal environment for this type of fungal growth. This fungus can be picked up in places such as the floor of the gym shower or from sharing towels. Susceptibility to this infection is increased by poor hygiene, continually moist skin and minor skin injuries. Use an antifungal treatment to treat athlete's foot or prevent athlete's foot by using Odor-Eaters Foot & Sneaker Spray.
What is the itch-scratch-itch cycle?: The itch-scratch cycle is most definitely real, according to the itch experts. Breaking the itch-scratch cycle is probably the most important way to eliminate scratching, which only leads to more itching and potentially more serious secondary infections.
Which topical medication provides the fastest relief?: Topical anesthetics, such as benzocaine, provide almost instant relief to help stop the itch because they act on the itch nerves themselves. While hydrocortisone does provide relief from itching and swelling, it does not come quickly enough for many people.. Diphenhydramine (the main ingredient in antihistamines) works best only when taken orally before the itching or allergic reaction begins.
What are the available sizes?: Lanacane® Original Strength Cream is available in 1 oz and 2.6 oz. sizes. Lanacane® Maximum Strength Cream is available in a 1 oz. size. Lanacane® Anti-Bacterial First Aid Spray is available in a 3.5 oz. size.
Can I use it internally?: No. These products are topical and are not to be used internally.
What is the shelf-life/expiration date?: The expiration is located on the crimp of the tube of Lanacane® Creams and the bottom of the Lanacane® Anti-Bacterial First Aid Spray can. The year and month indicates the shelf-life and expiration date.
Can I use if I'm pregnant/nursing?: We recommend that you speak to your doctor before using.
Why is there a warning on the package to discontinue use after 7 days?: You could be disguising a more serious condition or infection if you need to use the product for longer than 7 days. If your condition continues after 7 days, we recommend to discontinue using and see your doctor.
Do you offer a loyalty program?: No, not at this time.
Is is safe to use near genital area?: Yes, Lanacane® Cream can be used near the genital area. Lanacane® Spray should never be used in the genital area.
Are the ingredients safe?: Yes, the ingredients are safe.
Will the products stain?: The products will not stain. We recommend using a small amount on the affected area and rubbing or massaging well.
Are the products gluten-free?: Yes, the products are gluten-free.
What is the anti-bacterial ingredient in Lanacane®?: The anti-bacterial ingredient in Lanacane® is benzethonium chloride.
What is the active ingredient in Lanacane®?: Lanacane® uses an external analgesic called benzocaine.
Does Lanacane® contain steroids?: No, Lanacane® is steroid free.