Frequently Asked Questions
1. What is an itch anyway?

Scientists believe that itching is actually a form of pain transmitted by nerve fibers called cutaneous sensory neurons that are similar to those nerves that transmit pain. Therefore, the same stimulus that causes pain can cause an itch -- if it is experienced in a milder form. Anyone who has ever itched (and everyone has) knows that it feels like a tickle, but it can be quite an unpleasant and annoying tickle if it persists. Itching can also be "in your head." Sometimes just the thought of the word "itch" or the sight of someone else scratching can actually make a person itch. Itching may also be a nervous habit in some people.

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2. What's wrong with scratching an itch?

Scratching an itch may lead to more itching and more scratching and possibly an infection. People who experience itching, whether from dry weather, poison ivy or insect bites, should apply over-the-counter (OTC) topical drug products such as Lanacane® that effectively treat the particular type of itch they have. If these products don't work, or if the itching becomes more severe and lasts for more than a week, it’s best to contact a physician. Intense, severe itching can be the symptom of a more serious condition.

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3. Does scratching an itch really feel good?

Scratching an itch provides only temporary relief and unfortunately only leads to more itching. This is called the "itch-scratch-itch cycle" which can only make matters worse. Some scientists believe that scratching actually helps the body release pain-relieving endorphins, but this has not been proven, and scratching only provides temporary relief. Scratching may indeed scrape off a layer of skin, but this does not make the itch disappear, and losing layers of skin can lead to an infection.

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4. What is the itch-scratch-itch cycle?

Scratching an itch provides temporary relief and unfortunately leads to more itching. This is called the "itch-scratch-itch cycle" and is most definitely real, according to the itch experts. Since scratching only leads to more itching and potentially more serious secondary infections, breaking the itch-scratch-itch cycle can be an effective way to eliminate the problem.

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5. Are all itches basically the same? And is there one ideal treatment?

Itches are all different. The cause of the itch is important in determining treatment. For example, surface itching can be calmed by applying a topical anesthetic, such as benzocaine, which is found in products such as Lanacane® Maximum Strength Anti-Itch Cream. This will help numb the itch immediately, allowing the skin to heal by eliminating the need to scratch.

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6. Is the summertime itchier than the winter?

Although people in warm climates experience more bug bites and bee stings, fall and winter weather can result in dry skin that cracks and itches. The skin can lose its moisture and become red, scaly, irritated and itchy due to the low humidity outdoors and the dry air of heated homes. Moisturizing the skin regularly and applying a topical drug product can calm the itch.

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7. What's the best way to treat an insect bite? With ice?

Applying an ice pack will help reduce any swelling and, in turn, may reduce the itch temporarily. A topical anesthetic such as Lanacane® can help stop the itch. Remember, don't scratch -- it only leads to more itching and can end up in an infection.

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8. What are the available sizes?

Lanacane® Maximum Strength Anti-Itch Cream is available in a 1oz. size. Lanacane® First Aid Spray is available in a 3.5 oz. size.

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9. Can I use it internally?

No, these products are topical and must not be used internally.

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10. Where can I find the expiration date / shelf life?

The expiration is located on the crimp of the tube of Lanacane® Maximum Strength Anti-Itch Cream and the bottom of the Lanacane® First Aid Spray can. The year and month indicates the shelf life and expiration date.

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11. Can I use if I'm pregnant / nursing?

We recommend that you speak to your doctor before using.

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12. Why is there a warning on the package to discontinue use after 7 days?

You could be disguising a more serious condition or infection if you need to use the product for longer than 7 days. If your condition continues after 7 days, we recommend that you discontinue use and see your doctor.

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13. Do you offer a loyalty program?

No, not at this time.

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14. Is it safe to use near genital area?

Yes, Lanacane® Maximum Strength Anti-Itch Cream can be used near the genital area. However, keep in mind that Lanacane® Maximum Strength Anti-Itch Cream is topical and must not be used internally. Lanacane® First Aid Spray should never be used in the genital area.

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15. Are the ingredients safe?

Yes, the ingredients are safe.

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16. Will the products stain?

The products should not stain. We recommend applying a small amount and rubbing it well into the skin.

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17. What is the anti-bacterial ingredient in Lanacane® Maximum Strength Anti-Itch Cream and Lanacane® First Aid Spray?

The anti-bacterial ingredient in Lanacane® is benzethonium chloride.

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18. What is the pain relief active ingredient in Lanacane® Maximum Strength Anti-Itch Cream and Lanacane® First Aid Spray?

Lanacane® uses an external analgesic called benzocaine.

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19. Does Lanacane® contain steroids?

No steroids are added to this product.

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1. What is chafing?

Chafing (pronounced Cheyf-ing) is the term given for skin that has been irritated by the repeated rubbing motion of skin on skin or by clothing and garb such as belts, bras and equipment holsters. Chafed skin may be red, sore and/or irritated.

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2. What is the cause of chafing?

Chafing is caused by skin rubbing on skin or clothing rubbing on skin. When skin repeatedly rubs against skin or clothing, e.g. between thighs, against waistbands or seams in clothing, it causes friction which can lead to chafing. Chafing can occur while playing sports or any activity — but it can also occur doing everyday tasks or in the heat.

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3. Why do I suffer from chafing?

Warmer temperatures, humid days, damp weather and tight or ill-fitting clothes can increase the likelihood that an activity will cause chafing. You can get chafing from sports, exercise, work and/or general day-to-day activity like walking around the mall.

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4. What are the symptoms of chafing?

Chafing is characterized by a sore, irritated patch of skin that is sensitive to the touch. Other symptoms may include redness, dryness and itching. Chafing can become painful if you don't do anything about it. If left alone, your skin can get really sore and irritated.

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5. What can I do to help prevent chafing?

Preventing chafing in the first place is the best solution because once chafing occurs it can become problematic. Lanacane® Anti-Chafing Gel is specifically designed to help prevent chafing.

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6. How does Lanacane® Anti-Chafing Gel work?

Lanacane® Anti-Chafing Gel works by forming a silky "surface" on your skin that prevents repeated rubbing of skin on skin or on clothing from irritating skin. It dries to a non-greasy finish on the skin, is non-staining and is gentle enough to use anywhere on the body, everyday.

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7. What are the ingredients in Lanacane® Anti-Chafing Gel?

Lanacane® Anti-Chafing Gel is made with the following ingredients: cyclopentasiloxane, dimethicone crosspolymer, dimethicone / vinyl dimethicone crosspolymer, zea mays (corn) starch.

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8. How do I apply Lanacane® Anti-Chafing Gel to my skin?

Simply smooth a small amount of Lanacane® Anti-Chafing Gel onto the skin where chafing is likely to occur or has already occurred. The gel dries quickly to a clear, non-greasy finish and leaves your skin feeling ultra soft and smooth. In addition to preventing chafing, the gel will soothe.

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9. How much Lanacane® Anti-Chafing Gel should I apply each time?

A small amount of Lanacane® Anti-Chafing Gel goes a long way. Apply a small dab (size of a pea) to the chafed area and gently smooth it on. The product can be re-applied as needed. To help avoid future chafing, use prior to activity.

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10. Where does body chafing occur most often?

The most common areas for chafing are between the thighs, under the arms, around the waistband, under the breast/chest, elbows, heel and around the neck.

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11. Can pregnant women use Lanacane® Anti-Chafing Gel?

We recommend you speak to your doctor before using our product or any other product.

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12. Can nursing mothers use Lanacane® Anti-Chafing Gel?

We recommend you speak to your doctor before using our product or any other product.

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13. Where can I locate Lanacane® Anti-Chafing Gel?

Lanacane® Anti-Chafing Gel can be found in most of your local drug, chain and grocery stores in the First Aid section of the store. The product can also be found at select online retailers.

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14. Can Lanacane® Anti-Chafing Gel be applied when also using a deodorant?

Yes.

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15. How long does Lanacane® Anti-Chafing Gel last on the skin?

The length of time depends on the activity, humidity, temperature and clothing that are involved.

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16. Can I use Lanacane® Anti-Chafing Gel on my face?

It is not recommended for use on the face. Lanacane® Anti-Chafing Gel is specifically formulated for chafing.

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17. Can Lanacane® Anti-Chafing Gel be used on the genital area?

Yes, but it is for external use only.

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18. Do I reapply Lanacane® Anti-Chafing Gel after swimming?

Lanacane® Anti-Chafing Gel is waterproof and will last through some exposure to water. If swimming for an extended period of an hour or more, it is recommended to reapply after swimming.

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19. Do you have samples?

We recently reached the limit in our sample giveaway. Please visit Lanacane.com for the latest news on our products and future promotions.

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20. Do you have coupons?

Yes, the sample offer contains a coupon for repurchase. Please note that the offer is limited to the United States and only one sample per mailing address.

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21. Do you offer a loyalty program?

We do not have a loyalty program at this time.

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